Information Security is a dynamic discipline and your IT department needs timely, accurate information and support. Yui Kee Computing Ltd. (YKCP) provides reliable professional services and enables your company to concentrate on running your core business. The services are generally available with per-use or annual contract options, so you can closely match your requirements.
Anti-Virus Support
Computer viruses and worms are the commonest cause of security incidents, and speed of reaction is vital. Yui Kee has been the leading local anti-virus company for eight years and our qualified, experienced staff can support you on various terms:
YKBasic AV Support
One named caller in your company can enjoy:
- Local Telephone Helpdesk Support (Unlimited), Office Hours
- E-mail support (Unlimited)
- Optional subscription to newsletter, virus alert, weekly update and other available mailing lists
- 30% off On-Site Anti-Virus Support
- 30% off On-Site installation and deployment
Provided Free to all purchasers of Anti-Virus software of 10 users or more from YKCP.
YKPremium AV Support
- 4 hours On-Site AV planning with your security team / systems administrator
- Three named callers in your company can enjoy YKBasic AV Support
- 10 hours On-Site AV support
- Guaranteed 2 hour response and next day on-site
- Up to 50% of remaining unused hours can be rollover after expiry to the next contract provided the new contract is signed on a continuous basis.
- 30% off On-Site AV Training Courses
Additional units can be purchased to match your requirements:
- Named Callers
- AV Planning (by hour)
- AV Support (by hour)
YKOnSite AV Support
Call-out our Anti-Virus Experts as you require, call-out and hourly charges.
YKRemote AV Support
Professional Advice is just a phone-call or email away, charged per question.
YKTraining AV
Our Anti-Virus Experts deliver training direct to your staff. User and technical level courses are available.
YKHelpdesk AV
Our Helpdesk will field your virus-related user calls.
- 2 day pre-planning - tailors the helpdesk to your organisation's policies, AV software and network topology
- Second-level helpdesk - calls should be already qualified as virus-related
- Office-Hours or 24x7 service
- Weekly call summary
- Immediate alert to security team / system administrator with advice when a serious incident is identified
- Charged according to number of users, starting from 500 users.