Cathay Pacific Holidays’ Lotus Notes email system connects the company to 5000 members, 600 hotels and over 40 Cathay Pacific offices. Previously, the system suffered from virus outbreaks almost four times a year, and daily operations had been badly affected.
Unsatisfied with the disruptions, Cathay Pacific Holidays’ General Manager Patrick Yeung and IT Manager Gemini Wong set out four improvement objectives – anti-virus, anti-spam, email backup and content filtering. Mr. Yeung's main concern was not cost, but ease-of-use. They chose MessageLabs, which scans all incoming emails through its 22 control towers throughout the world, before they reach the company's server. MessageLabs’ proprietary Skeptic technology will detect the latest virus before any anti-virus companies learn of it.
Mr Wong said it only took them 50 minutes to get MessageLabs’ service up and running. It was only necessary to ask their ISP to change the DNS MX record to route all email through MessageLabs’ control towers. There was no need to install any software or hardware. There is no initial investment, just a monthly subscription fee. Since implementing MessageLabs’ service over 5 months ago, Cathay Pacific Holidays has not been affected by a virus attack.
Yui Kee provides MessageLabs anti-virus, anti-spam and anti-porn service to its customers as YKScan.